Privacy Policy
DJF IT Cyberworks Ltd respects your privacy and is committed to handling personal information fairly, securely and transparently. This Privacy Policy explains what information we may collect, why we use it, how long we keep it and the rights available to you.
01 // Who We Are
The data controller responsible for this website is DJF IT Cyberworks Ltd, a private limited company registered in England and Wales.
Where this policy refers to "DJF IT", "we", "us" or "our", it means DJF IT Cyberworks Ltd.
02 // Information We May Collect
The personal information we process depends on how you interact with us and may include:
- Your name and business or organisation name.
- Email address and telephone number.
- Information submitted through contact forms, project enquiries or correspondence.
- Information about a project, quotation or service you ask us to provide.
- Billing, transaction and business administration information where applicable.
- Technical information generated when you access our website, such as browser, device and security or server-log information.
- Analytics information where you have consented to optional analytics cookies.
03 // How We Collect Information
We may receive personal information directly from you when you contact us, request a quotation, submit a project enquiry, communicate with us by email or telephone, use interactive features on our website or become a client.
Some technical information may also be generated automatically by the website, hosting infrastructure or security systems when the website is accessed.
04 // Why We Use Personal Information
We may use personal information where necessary to:
- Respond to enquiries and communicate with you.
- Prepare quotations, proposals and project scopes.
- Enter into and perform contracts for our services.
- Deliver websites, software, automation, integrations and related services.
- Provide support and maintain client relationships.
- Administer invoices, payments and business records.
- Protect our website, systems and infrastructure against misuse and security threats.
- Comply with applicable legal, regulatory, accounting and tax obligations.
- Understand website usage and improve performance where you have consented to optional analytics.
05 // Lawful Bases
We only process personal information where we have an appropriate lawful basis.
Depending on the purpose, this may include:
- Contract — where processing is necessary to take steps at your request before entering into a contract or to deliver an agreed service.
- Legal obligation — where we need to process information to comply with applicable legal or regulatory requirements.
- Legitimate interests — where processing is reasonably necessary to operate, protect and improve our business or systems and those interests are not overridden by your rights.
- Consent — where you have made a clear choice, including consent to optional analytics cookies.
06 // Website Analytics & Cookies
We use a consent-based cookie system on this website. Optional analytics are not intended to be activated until you select ACCEPT_PROTOCOL on our cookie consent bar.
If you decline optional analytics, the website remains available without Google Analytics being activated by our consent system.
Your analytics preference is stored using the djf_cookie_consent cookie for up to 180 days so that we can remember your selection.
Further information will be available in our Cookie Policy .
07 // AI & Virtual Advisor
Our website may provide AI-assisted functionality, including the DJF IT Virtual Advisor.
If you choose to use an AI-assisted feature, the information you enter may be processed in order to generate a response, understand your project requirements and operate the service securely.
You should not submit passwords, payment-card details, highly sensitive personal information or confidential information that is not necessary for your enquiry.
AI-assisted functionality may rely on specialist third-party technology providers acting as part of the technical delivery chain.
08 // Who We May Share Information With
We do not sell personal information.
Where necessary for legitimate business or technical purposes, information may be processed by trusted service providers such as:
- Website and hosting infrastructure providers.
- Email and communications providers.
- Analytics providers where consent has been given.
- AI or technology service providers where required to deliver an interactive service.
- Payment, accounting or professional service providers where applicable.
- Government, regulatory or law-enforcement authorities where disclosure is required by law.
We aim to provide service providers only with the information reasonably necessary for the relevant purpose.
09 // International Processing
Some technology or cloud service providers may operate infrastructure outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards are used where required by applicable data-protection law.
10 // Data Retention
We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.
Retention periods may therefore differ depending on the type of information and the reason we hold it.
Information that is no longer reasonably required will be deleted, anonymised or securely disposed of where appropriate.
11 // Information Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Measures may include access controls, secure connections, restricted credentials, server-side processing and security monitoring appropriate to the services being operated.
No internet-connected system can be guaranteed to be completely secure, and users should also take reasonable care when transmitting information online.
12 // Your Data Protection Rights
Depending on the circumstances and lawful basis involved, UK data-protection law may give you rights including:
- The right to be informed about how your information is used.
- The right to request access to your personal information.
- The right to request correction of inaccurate information.
- The right to request erasure in applicable circumstances.
- The right to request restriction of processing.
- The right to object to certain processing.
- The right to data portability where applicable.
- The right to withdraw consent where processing relies on consent.
These rights are not absolute in every situation and may depend on the lawful basis and circumstances of the processing.
13 // Exercising Your Rights
If you would like to make a privacy or data-protection request, contact:
We may need to verify your identity before providing access to information or completing certain requests.
14 // Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address the issue.
You also have the right to raise a data-protection concern with the Information Commissioner's Office (ICO) , the UK's data-protection regulator.
Official information and complaint procedures are available at ico.org.uk .
15 // Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices of independently operated third-party websites. You should review their privacy information when using those services.
16 // Changes to This Policy
We may update this Privacy Policy where our services, technology, business practices or legal requirements change.
The latest version will be published on this page together with its revision date.
Data Controller
DJF IT CYBERWORKS LTD
16760496
England and Wales
34 Selworthy Drive
Crewe
England
CW1 3RR
